We have made some significant changes to the service description for VVX and Trio phone provisioning.

For customers using on-premise Skype For Business, we can only offer a basic or enhanced service if they are using DHCP or Active Directory.

If they use neither of these, then we can still provision the devices but it will be a custom service as we need to create each provisioning profile from scratch and test it based on about 20 different settings.

We have updated the price list to reflect this as well as the service description and the customer details form.

If you are speaking to customers about phone provisioning in a SfB environment, please make them aware of this as early in the process as possible.

The good news is that this will be the same for everyone – and none of our competitors offer a custom service – so this is a unique service to us!