Impromp2u are pleased to announce our new Support Portal. We aim for this to be the first stop for Partners and customers to quickly find answers to to any questions or problems that they have with any hardware or service available from Imago ScanSource.
Try the new Portal by going to http://support.impromp2u.com.
We have looked to provide Troubleshooting and FAQ documents before on our sites, but the issue has always been that it can be difficult and time-consuming to find an answer to a question, when you have to wade through an entire document. We felt that this was a chore and that customers were unlikely to bother, ultimately choosing to call the helpdesk rather than look for answers. So our aim with the new Support Portal is to make is easier to get an answer themselves than to call the helpdesk and wait for a response.
We have done this by creating the most simple interface. There is a large ‘Search’ box at the top of the page where you can enter a question or even just a description of the issue that you have. If we have already got an answer, you’ll see it get listed. For example, if you start to type ‘hear echo’, the Portal is already searching for something that might be helpful and you can see the suggested solutions change as you type.
In addition to the regular content in the form of text posts, we can also supply downloadable manuals and documents and even how-to videos!
If you dont see what you need, raise a case as usual via the helpdesk. However, for the most common questions you should be able to find a solution and then get on with your day!
We will be continually publishing troubleshooting on Polycom, Vidyo, Revolabs, Barco ClickShare and other main vendors that we supply. There will also be hints and tips, links to the current documentation and everything else that we feel will help customers quickly get the answers to the most common issues that they face.
The Portal is now live, so we would encourage you to try it out for yourself. Obviously, something like this is never finished. The Impromp2u team will be adding solutions, guides and tips based on the cases that are raised with us. We hope you find it useful and can start to encourage your resellers to use this as the first port of call for any issues they encounter.