Trios are a pain in the backside to install. We get more support calls on this product than any other because resellers assume it is a standard phone. IT’S NOT A STANDARD PHONE!!!! As demonstrated on Friday when Lennie spent 3hrs on the phone to an ‘engineer’ trying to make it work, it’s bloody complicated.
So, as well as offering provisioning so the unit has the main settings configured prior to shipping; full customisation so the device is customised prior to shipping.
We now launch Onsite Implementation, so we will go to site, do the physical install of the Trio and train the customer.
Please, please, pleasssse include provisioning and implementation on all Trio quotes. It’s money well spent and the end user will get a much better experience.